So, it was a great surprise to me, when I saw a document
attached to my electricity bill of a Promo
by PHCN. That, when you pay this amount, you would be allowed to go away with the remaining balance. Who is deceiving who here? When did PHCN become a private investment to be issuing out promo like what we have among the telecom service providers? What do they take the people for? They brought in a Crazy estimated bill to the people in July all the name of an increment in power supply cost rate and expecting them to pay within a short time.
by PHCN. That, when you pay this amount, you would be allowed to go away with the remaining balance. Who is deceiving who here? When did PHCN become a private investment to be issuing out promo like what we have among the telecom service providers? What do they take the people for? They brought in a Crazy estimated bill to the people in July all the name of an increment in power supply cost rate and expecting them to pay within a short time.
To some, it was about four times of what they were paying
before. Some customers were accused of not having a working and reliable power meters
etc. So, PHCH has been on this fraudulent collection for years. Because I wonder
who should be held liable for a non working meter replacement. Is it the
Customer that does not know the difference between the red and blue cable or
the PHCN officials? In a nutshell, the people went on a peaceful protest to
challenge the bill. The PHCN officials pleaded with the protesters that they
should go back home, that they would do something about it. To cut it short,
they asked their customers to pay what they felt was right in accordance to
what they were paying before.
By August, majority of those sent back home in July thought
the August bill would come on a reducing path. But to their amazement, no
reduction took place. Rather, it went up more. Then everyone became confused
and not knowing what next to do. The bill kept escalating on monthly basis.
Some were asked to pay over 60,000 Naira including a young man that all he had
was just the 60 watts bulb and while others had to battle over a hundred
thousand.
The waiting and watching game began as no consumer was ready
to shift his ground from what he was paying before June. While the PHCN wanted
to continue to maintain her ego as an error free and reputable organization who
gives customers their correct invoices on a monthly basis. And to the shocker of everyone, PHCN came out
with a promo that they wanted to relieve their highly esteemed customers of the
high debt that they did not owe in the first place. What an insult. Who is
deceiving who here?
We want to say categorically that this is not a promo but a
display of arrogance. What is there in PHCN accepting her error for the Month
of June and making adequate adjustment at that period in time. But no one was
ready to take responsibility for it talkless of rendering her apology. Rather, they call
it promo. It is the right of the people. You cannot deceive them by saying you are
doing promo. They expect the people to embrace a dubious promo and say thank
you for their own estimated errors! It
is not done. And it should be totally rejected by all. It does not worth any
celebration. It is a scam.
We have said it here before that PHCN would go the way of NITEL and
no one would remember it anymore. It is just a matter of time. Their departure is long
overdue. They should do the right thing. It is an organisation that has failed in all fronts. They must firstly go to the media and apologize
for their billing error and adjust it appropriately. This is what should be
done. You cannot dash the people their right. Thanks. Pls share!
Tunde Adenuga
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